Common Problems and Fixes for Samsung Galaxy Note 4 Lollipop Update


Samsung Galaxy Note 4 Android 5.0 Lollipop update is currently being rolled out across several countries. Samsung started the Lollipop rollout a few weeks back in Scandinavian region, and the update coverage has since been expanded to the US, UK, and other markets. As is normal with every update, there are some issues you could be facing. We have tried to list some of the common problems here with their possible fixes.


Checking for updates

You should be notified about the update if your carrier has made the update available for you. If your Galaxy Note 4 was purchased from Samsung or its retail partners directly, you should have already been prompted to update your device to Lollipop.

In case you haven’t received any notification just yet, try the following:

  • Go to Settings.
  • Go to About device.
  • Tap on Software updates.
  • Tap on Check for updates. If an update is available, you will be able to prompt the installation.

Sometimes, you may stumble upon download and installation problems even though the update is available for your device. In that case, you should try the following:

  • Go to Settings
  • Go to Storage.
  • Check the amount of storage space available. Samsung requires you to have at least 3 GB space free on the internal storage.
  • Try clearing out the space taken by cached data. Tap on the cached data item in the list and clear it. If that doesn’t get you over the 3 GB free space requirement, try uninstalling huge apps and games.
  • If that doesn’t help either, transfer pictures, videos and music to your PC using a USB cable.

Battery and Internet Connectivity Requirements

Samsung does not have a specified battery level requirement, but you should have a charge of at least 50% before you go ahead with downloading the update.

If your update download is failing over and over again, try downloading over Wi-Fi. In fact, Wi-Fi is generally recommended for downloading critical updates like this one.

It is quite possible that updates might still fail for you. In that case, clear the cached data by going into Settings – Storage and then turn your phone off and on again. A reboot of the device generally fixes quite a lot of errors.

Before you go ahead with updating your device, make sure to back up everything you have on the device onto your PC. It is generally a good thing to do and you won’t have to worry about any loss of data when things go haywire.

You should be able to install the Lollipop update successfully after trying out the above solutions. If you’re still stuck, let us know.

Wi-Fi and Bluetooth Connectivity Problems

Wi-Fi connectivity quite another issue, a few times after updating to Lollipop WI-FI connectivity can be the worst experience. There are a few ways of solving this, but most of them require root. One simple way to solve this is by forgetting the Wi-Fi access point you are having trouble with.

  • Go into Settings – Wi-Fi.
  • Go to Advanced Settings in the Wi-Fi sub-menu and turn off Scanning Always Available (you can also do this if you are facing battery life issues). Also uncheck Wi-Fi optimization.

Now, turn off and turn back on the Wi-Fi. If you are still having problems with connectivity, forget the Wi-Fi network that is giving you trouble and authenticate it again. Your problems should be solved.

Bluetooth fixes are also somewhat similar. Forget all the devices that are troubling you and re-pair them on both sides. Toggle Bluetooth if you are still having issues and try again.

Battery life problems

Battery life problems after an Android update are commonplace. If you are noticing abnormal battery drain on your Samsung Galaxy Note 4, try the following:

  • Go to Settings.
  • Go to Battery.
  • Check for apps with abnormally high battery consumption.

If you spot an app that is draining your battery way more than usual, it’s time to uninstall it. Do a reboot before you try and install it again.

If you notice Google Services to be draining the battery excessively, uninstall Google Play Services updates, reboot your Samsung Galaxy Note 4, and reinstall the update from the Play Store.

If you are experiencing significant lag or performance issues, it may be time for a factory reset. Before you go ahead with that, you should of course make a backup of all your media and other data stored on your Galaxy Note 4’s internal memory.

There is one more thing you could try before you factory reset your device. This involves some extra steps and pressing of different buttons, so be sure to follow them accurately, as mentioned below:

  • Turn off your Samsung Galaxy Note 4.
  • Press and hold down the power, volume down, and the home buttons simultaneously. Keep holding them until the phone vibrates and a Samsung logo appears on the screen.
  • You should now be in the Recovery mode. Press the volume down button to scroll. Keep pressing it until you see the Wipe Cache option. When you do, select it by pressing the power button.
  • Confirm the action and let the phone do its thing.

It should take quite a while before your phone completes the optimization and reboot process. Sit back and relax.

If this doesn’t help either, a factory reset of the device will be your last resort.

  • Go to Settings.
  • Go to Backup and Reset.
  • Tap on Factory Data Reset.
  • Tap on Reset Device.
  • Tap on Delete All.

All your data will be deleted in the process. Make sure you have backed up everything before you proceed with resetting the device.

If this doesn’t work either, you may have to contact Samsung. As a rule of thumb, try rebooting the device. It may seem weird at first, but rebooting the phone often solves a lot of issues.

Source: Android Origin